The quality of the windows and doors is high, we are very happy with the result. Most of the people we dealt with were very professional. However there were some concerns: 1) We were given very little information about how to prepare for the installation and we did ask. The dirt and debris that were left in my house was considerable, including inside my grand piano. I would have appreciated being told to cover everything within 8 feet of the windows. 2) One of the installers was a smoker and left countless cigarette butts on our driveway and front lawn. 3) When we left the house for a short period during the installation one of the men walked across the kitchen floor and onto the carpeting with muddy boots. 4) I would have appreciated assistance with how to remove stickers from the windows, they only came off with smelly chemicals and it took a very long time. 5) Booking a date for installation seemed difficult, the receptionist wasn't able to book anything out past a week. In a busy household it is difficult to suddenly be entirely available for 2 days with little notice. Again, we are happy with the final results and felt the price was fair but the company would do well to look at all aspects of it's customer service.
- Approximate cost of services:
- $18,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
