Tim Stadelbauer from Kitchener

In November 2014 I contacted "The Roofman" requesting a quote on a new roof. The estimator (Mike) returned my phone call within a few hours. We set up an appointment for the next day. Mike arrived the next day on time and ready to answer all my questions. After doing a thorough inspection of the roof he sat down with my wife and I and explained several options. Mike went in detail over each package. Basic, Bronze, Silver and Gold. Mike stated he should check the attic for insulation and the roof ventilation system to see why the shingles failed prematurely (16 Years) I explained that we would get back to him in a week with a decision on the roof. I did not wish to pursue the attic problem if I was going with a different roofing company. I decided in the spring to replace the roof. I had an estimate by a company referred to me by a co-worker at that time. It was now time to sit down with them and have the sales rep explain his quote to me. I called the roofing company and the office person said they were too busy to send someone out. Did I not get the quote left in the mailbox? I called The Roofman a few weeks later after a big snow/wind storm. I was definitely ready to replace my roof as there were several shingles now laying on the ground. I called the office and explained my situation and someone was out to do the repairs within days. I spoke with Mike after the repairs were complete and we decided to wait till spring to do the roof installation. March 14th I met with Mike to go over the final details on the roof and have him check on the attic ventilation system Mike found several issues. Mold in the attic being the biggest issue. Mike recommended we fix the issues before it becomes a bigger problem down the road. My wife and I agreed for an additional $300.00 for parts and labor this was a must. Mike told us the best package for us to purchase is the Bronze with a few upgrades. What salesperson tries to sell the package you actually need? Not trying to up-sell. The last recommendation was to check the main bathroom exhaust fan. Cheap builders model an 8"x8" 70 cfm unit unable to draw a Kleenex from my hand. I decided being a Tradesman I would make that change myself since we were at the limit of our budget. I signed the contract, gave a 10% deposit and booked an installation date for two weeks. The two weeks would allow me time to purchase and install the new Fan (DC Motor and 90CFM) unit recommended. Five days later I receive a phone call from the Roofman stating they have an opening tomorrow with a 10 man crew available to install my roof The only issue I had was I had the fan on order, it was not going to be in till next week Mike called me back a few minutes later and stated that Henry (The Owner?) said if I go ahead with the roof tomorrow he will waive the electrician's fees. Wow, what a deal for me. I was still able to cancel the fan order with my wholesaler and they would install for free. The Roofman was charging me the same price installed as what I was able to purchase the fan for. Friday, March. 20th a 10+ man crew arrived on time and ready to work. I stopped in to see the progress around 9:30am and the roof was half stripped. My wife thought it would be a nice gesture to order lunch for the men for all their hard work. Pizza was ordered for noon. All the workers individually thanked my wife for her hospitality. The workers were a class act. I arrived home that afternoon at 4:00pm and the yard was cleaned of all the shingles, Nails and all debris. Even the garage floor was swept after lunch The following Monday It was my turn to cook. Lol. I walked out to the back deck to fire up the BBQ when I realized the job was not complete. I called Mike and stated the upper evestrough no longer has a 90 degree elbow hooked up to get rid of the water in that area. Mike sent someone over the following day and the problem was fixed. The work was completed better than before. I now have an evestrough which extends to the lower level and not just a 90 degree elbow. One more extra at no charge. I truly believe I received Quality workmanship, a superior product and an excellent warranty (material and Labor) In closing I would just like to say this company was "Very Professional" "Not Cheap" However, I strongly believe you get what you pay for. I would Highly recommend "THE ROOFMAN" Thanks again for a job well done