The Roofman Inc

Roofing
1085 Guelph St. Kitchener ON N2B 2E4
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Roofing
The Roofman Inc
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90%

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Reviews by rating (past 12 months)

Reviews for The Roofman Inc

Average customer rating:
9.5 10 (70 reviews)

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Private User
Private User
Private User reviews Cambridge, ON
2/10

Be aware.

We signed a contract with Roofman on April 6th 2018 for attic insulation and shingles. We figured it would be early enough so it would be completed long before the air conditioner needed to be used. They didn't come until May 28th ( the first heat wave so the air had to be turned on). This over 7 week delay was, according to them, because of a delay in the insulation being made. When they called us to book a date we told them we had a new driveway and they assured us it would be protected. The day they arrived we told two different people that the driveway was new and to please protect it and they assured us it would be. At the end of the day we returned home to discover 2 large sink holes on our new driveway because they had parked their dumpster trailer on our driveway and then removed all of the old shingles from our roof into the dumpster and left it sit, heavy with shingles, in the same spot all day in the scorching heat. So our $6,000 driveway is ruined and short of ripping it up and re doing it now looks awful and patched. We also spent the evening cleaning up well over 250 roofing nails from our property, caulking guns that were left hanging from our eaves troughs and general garbage generated from the workers. My husband then opened the attic door to see what over $11,000 worth of insulation and shingles look like from the inside of our house( and to make sure we still had access to our attic) and they had neglected to clean the attic door so our whole house was doused in attic insulation, another 3 hours of clean up inside the house on top of the 2 hours on the outside cleaning up nails etc. When we called The Roofman to tell them how upset we were with the very poor clean up but mostly because of our new driveway that was damaged they gave us a $600 "good will credit" back, this does not come anywhere close to the price we paid for our driveway or for the hours of clean up we faced on completion of their work. We had received other quotes from different roofing companies and also from insulation companies that would have been far cheaper then The Roofman but we decided to go with them to avoid any problems with workmanship and/or clean up. We are now wishing we had gone with almost any other company!

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Company Response

First, we would like to take the opportunity to thank you for taking the time to write about your recent experience with The Roofman Inc.

As a company that takes its commitment to customer service as seriously as the quality of our workmanship, this review came as a surprise to us. The surprise is not necessarily an unwelcome one, as it is only through feedback from customers like you that we are able to maintain and, in some situations, improve our service offerings to grow as a company and serve our valued customers to the best of our ability.

At the Roofman, we pride ourselves greatly on the reviews we receive from the Home Stars community, and our 91% rating is second to none.
Please reach out to us at (519) 744-3830 and we will be happy to discuss this issue further with you.
Once again, thank you for taking the time to bring this issue to our attention, and we look forward to speaking with you soon.


The Roofman Team,"

Steel Roof in Kitchener
Steel Roof in Kitchener
1 review Kitchener, ON
10/10

Tara Cotta Steel Roof

Roofman build for us a beautiful steel roof, getting compliments from all over and my husband loves it !!. Crew were very friendly and fun to be with, left our home spotless , clean. Will recommend Roofman to everyone, very pleasant experience.

Derek and Milana Davenport

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Company Response

We are glad to hear, everyone loves your new roof as much you do. It is making us happy. We have accomplished this great work together. Thank you for being part of The Roofman Inc.
We appreciate your business!

SAR in Kitchener
SAR in Kitchener
1 review Kitchener, ON
0/10

No Response and No action

I called and requested s roof repair two weeks ago. The staff told me that some one will call me to schedule an appointment in few days.When I called today the staff told me that there is no service request and no record of my call . When I asked the staff what happened she told me me there are three people talking the order and no one knows https://yelp.to/qTKq/LYUwp1PCBO Roofman has become very irresponsible due to the staff who takes orders. I placed a service request two weeks ago when they told me that some one will contact me in few days and schedule an appointment. No one came and today when I called I was told that there is no service order at all and no record of my call . When I asked someone could attend to my need the staff told me she cannot assure any dates or time. She said she don’t know what happened to my. All and no one know anything about it. She was rude and acting as if the firm do not need any more customers. So irresponsible and disrespectful and disappointing.

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Company Response

Hello there,
We do not understand this review. Please call our office @ 519-744-3830 and would like to assist you.

The Roofman Inc.

Pierre Sandor in Kitchener
Pierre Sandor in Kitchener
1 review Kitchener, ON
8/10

Roof Replacement with metal

This rental home had chimney degradation and an aging cedar shingle roof - which still looked beautiful but was gathering moss and starting to blow off. Cedar was too expensive to consider redoing as such.
After 4 quotes and solutions, the Roofman came in on top in terms of price, materials and reputation.
Weather kept them from starting as soon as we would have liked, but they did respond to my suggestion that pushing the job up before the Spring rains was necessary.
All work was done professionally, cleanly, and the new Vic West roof gives the house a different but equally up-scale look as the original cedar.

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Company Response

Hi Pierre,

Thank you so much for your review.
We appreciate your business!

The Roofman Inc.

Lisa in Kitchener
Lisa in Kitchener
1 review Cambridge, ON
10/10

Replacement Roof

Our 1840's stone farmhouse was in need of a new roof. The old wooden shingle roof which was installed in the 1960's was deteriorating badly. We chose The Roofman because we wanted to use a local roofer with an excellent reputation. The new metal roof is just what we wanted - the look of wooden shingles with the durability of metal. Thank you!

1 of 1 people found this review helpful.
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Company Response

Dear Lisa,
We are glad to hear your satisfaction. We did it together! You chose the metal, style, colour and we made it happen.
Your property looks great. We love the look. Thank you for sharing the photos for others to see our accomplishment.

Thank you for this enjoyable opportunity!

Jennifer from Toronto
Jennifer from Toronto
2 reviews Toronto, ON
10/10

New roof, great service

We are very happy with the service we received from The Roofman. Of all the roofing companies we contacted for a quote, Roofman was the only one to come into our house to check out our attic. Their price was competitive with the other companies and representatives came to see us in person when we needed to review and sign our contract and pay our deposit, as well as when we needed to pay the balance of our invoice. When we paid, the representative also reviewed our warranty with us and genuinely wanted to know how we felt about the service.
Our new roof looks amazing and, once the crew was done, you wouldn't have known they were there; they were sure to pick up all the garbage.
I highly recommend using The Roofman.

1 of 1 people found this review helpful.
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Company Response

Thank you for your great review.
We will make sure the roofing crew gets this nice review. It is always nice to know that one more roofing project was accomplished and earned "10"
We appreciate your business.

Private User
Private User
Private User reviews , ON
10/10

New Roof Shingles

We got four estimates and Rhys was the only one who actually scheduled a visit and review of what we needed done. He was knowledgeable and helped us pick the right solution for us. He spotted an opportunity to relocate the kitchen vent to a more efficient location which was a good indication of the little details that we found impressive. Not the cheapest but competitive and did a great job with quality materials. Dave came around on completion to review the warranty and correct a small cosmetic item. As is usually the case, you get what you pay for and we were happy to pay a touch more for what we received. We would gladly recommend The Roofman.

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Company Response

We appreciate your business!
Thank you for being the part of The Roofman Inc.

Aussie in Toronto
Aussie in Toronto
1 review Kitchener, ON
10/10

New roof in Kitchener Ontario

"Excellent" in every way! We received 4 quotes on a new roof for our home over the course of a year - all from reputable roofers in our area. A roof is not an inexpensive item and we wanted it to be right. Picking The Roofman was the most important right step. Rhys was great and attentive. We picked a less than usual shingle because we wanted it to be different; it took some time to decide and Rhys was very helpful. As everyone knows the weather has been terrible and our shingles took some time to come in as well. Thanks to Diana and Tracy for getting back to us with timeline info. Once the installation began Marvin and his great team worked diligently every day till it was complete. They arrived early each day and left our property tidy at the end of the day. The Roofman should be very proud as an employer of such a professional crew! Rhys called to check in the day it was completed - the follow up was much appreciated. We met with Dave for the final inspection meeting and asked for a small cosmetic item to be looked at and he had a service person at our door in under 2 hours - what service! One neighbour commented "it's stunning". And it is. He asked for the specifics on the shingle and company as he's building a new home. Another neighbour is so impressed with their diligence and our pleasure with the job and will be asking The Roofman to quote a new roof for them. We would be more than happy to provide great references for a job well done. Thanks to everyone at The Roofman!

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Company Response

Thank you for your excellent review. We love it and appreciate your business!

Ralph in Kitchener
Ralph in Kitchener
2 reviews Kitchener, ON
10/10

Roof - New shingles

We called several local roofers to get quotes on our roof which was badly in need of new shingles. Some companies did not call us back and of those that did The Roofman provided the most professional written quote. Dave took the time to explain all aspects of the quote, Several family members have used The Roofman in the past and they were pleased with their work. It has been a very rainy year which delayed the installation date somewhat, but they waited for a favourable weather forecast to start the job. A large crew showed up on the day of the installation and they did a great job including protecting the surrounding landscaping and cleaning up after the work was completed. Dave followed up a couple of days later to make sure everything was done to my satisfaction. Overall it was a very positive experience.

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Company Response

Thank you for your great review. We are happy to hear your experience with us was a good one. It was the pleasure working on your beautiful home.
We appreciate your business.

Len in
Len in
1 review Hamilton, ON
10/10

Roof

Excellent job! I highly recommend this company and the team of men who did our roof. They were very professional and answered any questions we had. Our roof looks wonderful and they took great care insuring that everything on the ground was protected and no mess was left behind. Thank you so much for making this a great experience!

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Company Response

Thank you for giving us the opportunity to work on your beautiful house. Morvin's team installed your roof and we will make sure he gets a copy of your review to share with his team.
We appreciate your business!


The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Roofman Inc

The Roofman Inc. has been in business for over 31 years. Since 1981, The Roofman Inc. has installed, repaired and maintained several types of roofing systems. We are fully licensed and insured for your peace of mind. We understand our most valuable asset is you, the customer. The goal of The Roofman Inc. is to provide you with a complete, professional experience to exceed your roofing expectations.

The Roofman Inc. specializes in shingled roofs, metal roofs, cedar roofs, attic insulation/ventilation as well as, flat roofing systems: TPO, Modified Bitumen, EPDM and Duradek.

CATEGORIES
Roofing
PRODUCTS
Sloped Roofs, Flat Roofs, Metal Roofs, Cedar Roofs
SERVICES
Roof Maintenance, Roof Inspections and Assessments, Roof and Deck Waterproofing, Attic Assessments, Upgrade and Insulation.
BRANDS
GAF, IKO, CRC, GERARD TILE, TPO, DURADEK, EPDM, BUR
WEBSITE
http://www.roofman.com
YEAR ESTABLISHED
1981
PAYMENT METHOD
CREDIT CARD, CHEQUE
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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