Moving from Toronto to Calgary
We selected this company based on price-point & initial customer service. We were given a delivery date & when our things didn't show up, had to hunt them down ourselves! When we called they said they didn't know where our things were or how long before they arrived!!! Next the girl on the phone had a melt-down about how bad I should be feeling about her having to deal with issues like this! Get your act together!!! NEVER use this company if you'd like your things to arrive on the other end of your move.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Michelle,
Thank you for your review.
As promised we have now given you 24 hour notice before your delivery which will be taking place tomorrow (March 17th, 2015), in the afternoon. This is the only time that we have confirmed a delivery date and time with yourself. We have also notified you of the exact location of our truck when you had requested this information.
Our receptionist did her absolute best in a difficult situation to be of as much help as possible.
Our driver will be contacting you 30 minutes before his arrival tomorrow for your delivery.
Any questions or concerns please give our office a call we would love to assist you further.
Thank you,
-Multicity