Reviews

10/10

On Canada Day weekend the fill valve on one of my toilets started leaking. I also had a couple of leaky bathroom faucets that I had been putting off getting fixed. Having used Mr. Rooter a couple of times before, they were my plumbers of choice to call again. I called and made arrangements for a Monday morning appointment. First thing Monday morning Rick Phillips arrived to assess the issues. After showing him the problem areas, we embarked on a lengthy discussion about repair versus replace. Considering that my toilets were ancient 20 gallon, original to the condo fixtures, it made no sense to waste money repairing them. Same with the bathroom faucets (one was so corroded that it would have to be sawed off). I decided that since he was going to be here anyway, it would be a good idea to install shut off valves for toilets and sinks as well. And finally, to add to the list, I decided to replace the ancient, original shower/tub faucets and spouts. After two very long days, everything got completed (including new metal braided hoses and shut off valves for the washing machine as the hot water tap decided to conveniently break while he was here). In short I got 2 brand new toilets, 3 bathroom sink faucets, 3 bathtub/shower faucets and spouts with retrofit plates, 8 shut off valves, 2 braided metal hoses and 2 shut off valves for the washing machine. It was a lot of work as Rick kept finding "surprises" along the way that required thought and creativity to resolve. Throughout the job, he kept his sense of humour while working diligently and with great expertise (which comes from his many years of experience). I am extremely happy with everything and I appreciate the many tips he gave along the way for taking care of and maintaining things. I will never hesitate to recommend this company to anyone looking for expert plumbers to do the best job possible. You get what you pay for. And thank you Rick, you're the best!!!

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Company Response

Hello,

Thank you for leaving us a review, we greatly appreciate it. We hope that should a problem arise in the future you do not hesitate to call on us again.

Thank you for choosing,
Mr. Rooter Plumbing

10/10

Fantastic service. Came early, replaced three screens and flipped a patio screen door that had been put in upside down (!!!) all within 1/2 hour. Screens look like new again. Very polite. Neat work. Was able to accommodate me on a Saturday on short notice. Will definitely use this service again.

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10/10

After driving by this place many times I finally stopped in, as I was looking for 2 pictures to complete a living room wall. The owners were friendly and super helpful. I chose two signed limited edition prints and then chose my options for matting and framing. Just picked them up today. I couldn't be more thrilled. They are beautiful and are now proudly displayed on my wall. Thank you Barb and David. Excellent job!

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10/10

Waqas arrived early in the appointment time frame I was given, quickly assessed the situation, went and got the parts needed and was finished the job within a couple of hours. He was very professional, friendly, courteous and respectful. He did an excellent job, and removed all debris when he was finished. He showed me what needed to be done and went over his work with me when finished. This is the second time I have used Mr. Rooter, and am still very impressed with all aspects of their service. I will certainly continue to use and recommend them in the future.

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Company Response

Hello Cindy and thank you for sharing your positive experience with Mr Rooter and our technician Waqas! We are pleased to hear that Waqas was an excellent example of the great customer service we stand behind! This is the great way we also maximize our customer loyalty! We look forward to servicing your drain/plumbing needs in the future! Thank you for choosing Mr Rooter and have a great day!

10/10

I emailed Glen on Sunday afternoon when the timer/clock on my stove started buzzing loudly and would not shut off unless power to the stove was cut. He called me within the hour. Made arrangements to come the following afternoon when I got home from work. He called at the agreed time when he was on the way. Arrived promptly. He was very courteous and personable. Fixed the problem quickly and tested everything to make sure all was in working order before he left. Excellent service. I would highly recommend him and will certainly use his services again if needed.

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