Rubber backing on mat became granular and got stuck in the washer. Called him on a Friday night at 10:00pm. He came Saturday morning and fixed it in 90 minutes. Saved the pump. I believe today would be the 5th or 6th time Glen has helped me. Excellent service, friendly manner, no air about him, does the job and asks for a fair price. Trust him completely and have asked for referrals with other work I need at the home.