My LG Dryer was only giving off a warm heat. I phoned and the repairman was pleasant - but told me if there was any heat it had to be the outside Vent. He went to check and said it must have been stuck on with 'crazy glue' he could not get the vent off. I paid the amount for the service call and diagnosis. I called the A/C furnace repair - they had no problem removing the vent and clearing it - but this was another $140.00 Service charge. He said he had no problem removing the vent!! First time I have ever had to write anyone a disappointing review about anything! Sorry!!
- Approximate cost of services:
- $124.24
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Appliance Repair Technicians do not clean the house duct work that the dryer vents through. They are only there to repair of diagnose the problem related to the dryer. The vent blockage on the outside of the house is not theirs or our responsibility. You should have given him some credit for trying or attempting to remove the glued on exterior vent/grill. He felt that removing it at that time could have caused damages to the vent cover and therefore would have been responsible. Your review is unfair because our technician did not charge you any labor charges. He just charged the service call and diagnostics which is fair and its is the industry standard. Also furnace installers are equipped with all the heavy tools to install furnaces and the ductwork, this is what they do everyday, It was an easy task for them to remove the outside vent and clean the blocked ductwork//exit. We are also baffled at why an AC/FURNACE REAPAIR SERVICE WAS CALLED TO CLEAN THE BLOCKED VENTING ON THE OUTSIDE. Obviously you are hiding the truth. You probably called to have the furnace checked and requested that the vent for the dryer to be unclogged. No one charges a $140.00 to remove an outside dryer vent just to unclogged it. Based on this assumption, I am calling this review very bias and inconsiderate.
Owner
Gary