Cozy Comfort installed a Lennox furnace in our house. After 2 years the furnace suddenly stopped working. Service call was placed. The technician almost instantly upon arrival concludes " the water pump is broken" The new one lasted less than a week. After we call them they say "they do not know when they can come" Terrible company. Do not go with them
- Approximate cost of services:
- $400.00
- Company Response
Hello and thank you for your feed back.
Please be advised that the Lennox furnace had stopped working because of condensate pump failure. This is an added feature of the pump to shut off furnace in case pump can not displace water and will shut off furnace to prevent overflow and flooding.
Unfortunately since installation on 12/November/2012 customer has never carried out an annual maintenance and cleaning of their furnace, which would have also included cleaning and inspection of condensate pump. Lack of recommended maintenance and unfavorable operating condition had led to excessive accumulation of dirt leading to pump failure.
Following replacement of the pump customer called on Friday night regarding problem with new pump and appointment was made for Saturday morning. It should be noted that installation premises is a rental home with 2 rental units and furnace room is always locked (although it was advised NOT to keep furnace room locked for safety reasons and quick access to furnace in case of an emergency).
On Saturday morning when technician arrived at location one of the tenants was not home and the other tenant had no idea why a service technician was called and as the furnace room was locked he could not inspect or check anything. Technician called customer and was told that he does not require the service anymore.
We strongly recommend an annual furnace cleaning and inspection as it can prevent costly repairs and unnecessary replacement of parts & accessories. We would be more than happy to provide annual maintenance for Stephan to enjoy many years of problem fee furnace operation. Thanks .