Being new to the city, we had no idea who to hire for movers, so I looked on BlogTO and found an article about movers. Rent-a-son was not the cheapest quote we got, but it was in the middle, but the staff right from the start were professional. Even before the move they seemed to care that everything was planned and going to work out. We went with a four person crew to move out of our apartment, into a new one because of time contraints with the elevators. The entire crew was excellent. They arrived on time and immediately got started. They professionally wrapped all our furniture, ensuring everything was well taken care of.
They immediately made us feel comfortable with them, and moved quickly. We got out of the apartment in the 2 hour window we were provided (and there were two very long hall ways to walk down!). They also got us unloaded in less than two hours, unwrapping and placing everything where we wanted it. Now that we have unpacked nothing was damaged, broken, or even scratched! We were so impressed with how courteous, friendly and quick the movers were. They were so professional.
After the move was done we received our invoice and noticed that there was a mattress bag charge. We emailed them (bill was sent via email) and the VP of the company responded to us, apologizing and immediately reversing the charge.
All in all we were very pleased with Rent-A-Son from beginning to end and would definitely hire them again if we ever need to move!
