I was contacted by 360 and they had to reschedule our initial appointment which was no big deal. On day of service, they showed up 45 minutes after the window they provided. Again, no big deal, but I like punctuality. The van had a different company name on the side of it, so apparently 360 subcontracts out their work. The 2 workers were friendly enough but appeared to be in a hurry. They carelessly let their hoses rub and smack against the drywall in my house, vents were not replaced to their secured original positions, they did not clean the vents in my basement, there was no furnace inspection completed or mentioned by the crew, and after they left I found that my exterior dryer vent was dented with chipped paint where they inserted their electric brush. My groupon was $49 and I paid an extra $20 for the additional return. So I am not out a huge amount of money, but I still would expect and appreciate a little more pride and attention to detail from professional company.