Bought from Kaitlin almost 2 years ago, and endured 4 delays in our home being ready, It was going to be ready just before the Holidays and I get a call yet again pushing the house back 4 days. Keep in mind we endured three previous delays. Also notification on last delay was inside the 90 days and was extremely inconvenient since we put our lives on hold for almost two years for this home, Kaitlin was not very flexible with us when we needed to delay one time keep in mind we endured four of their delays. The resolution was if we did not like it we could appeal to Tarion for compensation. Extremely poor customer service and inflexible even though they broke the contract rules on notice given, they expected us to be ready to close when it was convenient to them. What a nightmare of a company to deal with!! My advice to anyone looking at buying from Kaitlin as a new build make sure you can be flexible on closing and do not expect good customer service.
- Approximate cost of services:
- $483,000.00