Wei from Edmonton

The drainpipe of my basement washroom sink was plugged. I called Piper Plumbing Heating on September 19 during lunch hour from my office. Although I said this is not emergency because no one is using basement washroom at the moment, Joe, the senior technician, still showed up within an hour and half, even before I could drive back home from work. But the problem is more complicated than expected. The blockage came from some inorganic material in the 2” drainpipe which even the professional cleaning tool could get through it. Basically I gave up because we could not find where is the blockage and don’t know how to unplug it without damaging the pipe. A week later, I received a phone call from David, the company owner/manager. They would like to come for a second time, trying to diagnose the problem and to find potential solutions. In Friday (Sept 26) afternoon, a team of three, including David and Joe, showed up with inspection cameras and other tools. They spent more than 3 hours in the basement till 7 PM. Finally, they identified the plug is at the bend drainpipe behind the toilet. The blockage appears to be the concreate slab or tile grout falling into the drainpipe during construction phase. Based on this situation, several solutions were proposed by them. I moved to current address in May 2014 and my realtor recommended this company. Since then, I have asked plumbing service twice for various issues and I am extremely satisfied the service from Piper Plumbing Heating: • They have a lot of knowledge and experience. The previous owner of this house had hired plumbing company before but could not identify the issue. David and his team are very capable and have a lot of technical skills. • They don’t give up till they solve the problem or find potential solutions for you. When David called me for a second visit, it is really goodwill from the company. I didn’t ask for the service. • Highly professional and friendly. I took kids to classes at Friday afternoon and just left them at my home. They stayed till Friday evening. • Quick response time. • Reasonable price. For the second visit, they only charged me camera inspection fees and no other costs.