Never ever use their service!!!Here's a warning for everybody! Here's my story: I bought a house months ago and we did a reno, because my wife is pregnant so I didn't let her to help with anything and I'm really busy deal with the reno, take care of my wife and in the mean time take care of my job. I did made a mistake that I didn't realized that the house is under contract with Direct Energy. Because the hot water tank we have in the house is the very old style with a chimney and we want to upgrade to a the latest model so I called another company from a friend's referral and they came and did the installation for me the next day when I called. After a while when I finally got some minutes to review my bills and I found out there's a charge from Embridge bill and then I realize that the tank might be a leased unit. I'm ready to pay some penalty because it's my fault to signed a new lease and I called them nicely and to check how much they want and how can I take the tank back. The agent on the phone tell me the contract is 16YEARS! yes, it's SIXTEEN years!! and they DO NOT accept the tank back and the only way for me is to payout the tank and they asking for almost 800 dollars!! Even a most advanced model in home depot, brand new unit won't even sell at that price! The previous owner have already paid the contract for five years and they say there's no other options and there's nothing they can do because I signed the contract!! Let's just do a very simple compare: Other company's contract is 7 years and they accept the tank back. Direct Energy's contact is 16 years and they don't accept the tank back. Other company offer one free upgrade during the lease and Direct Energy ask me to pay for an upgrade and I don't even think it will be a fair amount! They are such a greedy company and definitely not a ethic company! !!STAY AWAY FROM THEM!!
- Approximate cost of services:
- $800.00
