Shane homes review. We were first time builders! I am very disappointed with a few things and the way things were dealt with. First we asked for our basement to be raised up they charged us $3000 for this upgrade and the made it lower instead! Told us oops to late! We awanted the exact exterior of the show home layout they said we don't do this model anymore and then 5 months later someone build the same model! We also wanted the exact layout of the showhome! After everything was signed we see the plans they changed the floor plan on us. We were told we can't get no shakes, we said fine can we get plastic they said no yet all of a sudden homes around us are building with plastic shakes. The garage door we picked we didn't get because he didn't make a change order. So many mistakes on his behalf. The customer service after we build is great. The do fix things pretty fast. Just the process and home building was a joke. I honestly blame the sales manager. He should have been more aware of things and maybe ask instead of saying no. Now to think of it I wish I stepped up and started yelling and complaining maybe then things would have been different!
- Approximate cost of services:
- $475.00
- What could this company do to improve their services?
- Train staff better to clearly explain things to clients.
- Any advice to offer fellow homeowners facing a similar project?
- Read every line ask every question be specific