We have owned our home for 6 months now and have had issues since day one. We were guaranteed to customize our home to however we liked and we had the drawings approved and everything was wonderful. When it came to the actual building, they told us it was not possible and there was nothing we could do about it. Until we continuously escalated the matter to management they finally decided to accommodate us for something they already signed off on and promised.
After a couple days of moving in, we realized that the layout for the door was not corrected and was causing a dent on our fridge. We took off the door knob and brought this to their attention, the issue was mentioned during our final walk through that it needed to be corrected. Problem was not corrected and we moved in. No response for 3 months even though we constantly asked and called for an update. Finally, during our 3 month walk through (which was 1 month late) the technician came in and we brought the issue back to life once more. After 2 months of getting the parts in, we finally had a technician come back to fix the door.
The first week we moved in, a City of Calgary inspector came in gave us a notice that we were illegally living in our home because it had not passed the final inspection due to the smoke detector and the furnace. I later find out that we were pushed to take possession early because Shane Homes wanted to meet their year end numbers. What kind of company jeopardizes people's lives because they want to meet year end?
Now, this is our first winter, and we have found a wet spot in the corner of our master bed room, away from the ensuite. We always turn the fan on when we shower and we even wipe our windows so that the condensation does not ruin walls. We called and spoke with the technician and they gave us an excuse saying we did not turn on the fan and turn down our humidity. I called him on this bluff because as soon as it was below 0 we turned our humidity down to 5 (which is below what is required). He promised that a technician will come in to take a look because it is still within our 1 year warranty, but instead I got an ignorant email from their office saying that they were going to do nothing about it because we caused heavy humidity within our home. We brought a friend that is a build in to ask for their expert advice and they said this is due to the wax panel being misplaced.
We are so shocked and frustrated, we have no words to describe what a painful experience this has been. Sadly, we have already made this mistake and hope that this will help any future buyers want to purchase a home from this horrible company.