Pete from Calgary

Called them as they were are Calgary home show and was the dealer for Carrier. Got my furnace working by playing with terminals on board. Then fitted the humidifier on the hot, not cold like manufacturer instructions (even though I mentioned that it was on the wrong side, installer stated that it could be fitted either side). It caused ice build up on windows even with humidistat turned off, as moisture generated from being installed on the wrong side. Damaged ducting and brand new humidistat. Furnace board went 1 month and 7 days later and was told by the owner that the furnace board would cost $499+install+GST. Spoke to another authorized dealer contractor and they could get me a new board for $280-290+install+GST (~$200 less than Calgary Custom Furnace). I called the owner of Calgary Custom Furnace and I was told that there was no margin and that due to me being unhappy about the service 1 month earlier that she could reduce the price by 1 hour [$80] (didn't cover the cost of damage caused by installer but just 1 hour of his labour charge) When the other authorized dealer came to replace my board he mentioned that it was incorrectly wired. What can I say.... Calgary Custom Furnace has the worse workmanship and ethics, ever of any tradesman I have come across!!! Carrier should be reviewing Calgary Custom Furnace conduct and being associated to them.