Reviews

10/10

I recently had my cedar roof replaced and was so impressed with the result, I felt compelled to provide a strong positive endorsement to Adanac Roofing and Gutters for the exceptional job they did. I had put off the replacement of the roof for as long as possible, but after 25+ years it was time for the original cedar roof to be replaced. Like many of us, I began searching ‘on-line’ for roofing contractors. Once I had a list of five or six, I searched the BBB (Better Business Bureau) for their overall ratings, issue resolution, customer reviews and overall comments. This provided me with a short list of three companies that I would solicit information and price quotes from. In the past, I’m sure you’ve had contractors make appointments and not show up or show up late; very frustrating. Dan Marr (President) from Adanac showed up on time as promised. Dan had a look at the roof and we had good professional conversation about the job and he provided his thoughts around the replacement of the cedar roof. He committed to get back to me in a couple of days with a quote. During this time I also afforded the same opportunity to the two other companies that I had short-listed. One fellow climbed the roof and took a bunch of measurements climbed down and gave me a price on the spot. He showed me a couple of samples and said he was taking reservations in the next month or so. Having not made up my mind and not feeling entirely comfortable, I dismissed him and his company. The other company was very much the same, taking measurements and provided a quick verbal quote. Being a business man I prefer to have things in writing explaining everything so there are no misunderstandings. On que two days later Dan showed up as promised and on time with a very complete and detailed information and quote. It was interesting that Dan used satellite imagery to get the square footage of my roof. In the package was a Work Safe BC clearance letter, BCCSA Certificate of Recognition (BC construction Safety Alliance), Liability Coverage Insurance letter, BBB Rating, Shingle Master Certification, Home Stars Best Award and very detailed information on selecting a Roof. Dan had samples of the synthetic roofing underlay (Titanium UDL 50) along with the Certain Tweed samples and warranty information. Needless to say I had a lot of information and Dan was more than willing to answer all my questions. I took it on step further and asked Dan to provide me with a list of addresses of homes that he has done in the area with the three levels of Landmark Designer shingles. The next day I had a list of nine homes in the area with TL trim which is what we decided to check out. With addresses in hand we checked out each home and in one case actually talked to the home owner explaining we were in the process of making a decision. The home owner expressed their satisfaction in every way with the folks at Adanac. Despite the fact that Adanac wasn’t the cheapest and for that matter it wasn’t the most expensive; we felt comfortable with the Dan and at that point told him we’d like to move ahead with our roof but wanted to wait a couple months for spring and better weather. Dan was very accommodating and agreed and put us in the que. We decided on the Landmark Pro series in Moire Black with the alu-rex pro series Rain Gutters. Spring came and it was ‘go time’. One of my fears in this process was the mess, the disruption and living in a construction zone. Construction began on the day communicated and six friendly roofers began the job. I must say that these young fellows were polite, friendly and genuinely enjoyed their job. These guys were pros. The demolition started with the removal of the old shakes, replacing the damaged strapping, installing the new ¾” fir sheathing, installing diamond deck, water and ice guard and applying the shingles. A really nice touch was the high profile capping and venting. The venting is important as I learned for the proper ventilation which permits air flow. They also installed a new sky light. We love the new gutters and down spouts as well. There are, I’m sure, a number of companies that pride themselves on having a clean work site but with vehicles up and down the driveway I needed it to be spotless, and it was. I can’t say enough about the crew; the guys were great. Well, we are about a month into our new roof and I can’t wait for it to rain! I would without reservation recommend the good folks at Adanac . Thanks Dan and thanks to the crew that worked on my home! Ron Pasini

Approximate cost of services:
$32,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Ron Thanks for your review and your business. I must say your house looks amazing . I will be sure to let all our guys that were involved with your project how happy you are with finished results.
Thanks for any future referrals'. Dan Marr your Surrey roofing contractor.