Sipkens has become our favourite nursery for quality of plants, price and their customer service. We have had several trees planted at our new home by Sipkens and we have never had a long wait. Last year we had questions about one of the new trees they planted for us, and they sent someone over the very next day to look at it for us. This spring, our Norway Spruce didn't survive the cold winter, so I sent an email along with pictures to Brian Sipken, that he responded to the same day, letting me know that he would replace it FREE of charge and had set one aside for us. As long as you have your receipt, they will replace any trees, perennials, etc. that die within the first 2 years of buying. As well, all their greenhouse and gift shop personnel are friendly and knowledgeable, and are always happy to help you find what you're looking for as well as answer all your questions.