We had purchased what we thought was a really good name in large kitchen appliances, but unfortuantely that wasn't the case. Our gas oven, on a few occassions, wouldn't heat up past about 275 degrees. Each time we called W.J. Barnes as they are quick to respond, and have knowledgeable, HONEST technicians that treat their customers great. After about the third time I had to call to have the same part replaced, the technician told me not to put another nickel onto the oven as all of the electrical wires has corroded in my less than 3 year old oven. Not only was I surprised that this big name oven wasn't at all what I expected in an oven of that level, but I was so appreciative of the W.J. Barnes repairman for telling me the truth. It would have just as easy for them to keep coming back to replace parts and making money from me, but they were too honest for that. Actualy, the first time this problem happened our warranty had just expired by 2 weeks, and they were kind enough to back date our receipt so that we didn't have to pay for the parts. They also installed our entire HVAC systems in our home. Their quotes were right in the middle, and we chose to hire them because they provide such great customer service. We recommend them to anyone that asks us if we know who repairs appliances, or installs HVAC. Wonderful company with wonderful people working there.