We had just bought a house over 2 1/2 years ago and went to the homeshow seeking great companies to renovate our new home. That's where we met the wonderful Astara crew. We told them of our concerns (old house, tight timeline, etc.) they never once batted an eyelash. They simply made sure we were well informed and we could just see how enthusiastic they were about their product. A few days later, knowing we were under a time crunch, they contacted us about coming to look at the house. They were on time and were very detailed; asking us questions, taking pictures, listening to our needs and always gave suggestions but were never once just trying to 'sell' me something. They wanted to simply help and make our lives easier and better. Once we decided to hire them for the job, it was an endless stream of communication. If we had questions, they were answered promptly and with great detail. Steve was super organized and gave us a binder with all our information and more. Simon came to start the two day project and was always on time, even stayed a bit late to make sure it was done properly and to the best of anyone's ability. Even my neighbor came to ask him questions and comment on his job. Simon was very friendly and outgoing, very tidy and always double checking everything. When we ran into a few problems (carpenter ants, who'd eaten our wall under the main window, or the weird set up of our sliding door) Simon came and found me to explain each situation, ask what I thought about it and would give some advice as to what he would do. He put in extra work, time and supplies to help fix these unforeseen problems. (They even noticed my dilemma of painting the walls in the vaulted ceiling room and offered to lend us their scaffolding the day before they started their job). Once the job was done, of course the windows looked new, but never out of place. Steve made sure that the trim around the windows matched the trim on the outside of the house. The framing and detailing on the inside was beautifully done and we had a lot of say of how we wished it to look. I couldn't be any happier with the product and the service we received from Astara. We continue to share their name whenever someone mentions renovations. We can't thank them enough.
PS. Recently (after two and half years) the latch lock on our sliding door seemed to be acting up, so I phoned Steve and he immediately remembered who I was and told me he would get right on it. Again, it is above and beyond what I could have expected. He promptly ordered a part and sent someone over to take a look. Thank you again.