Roxanne from Toronto

Further to your note within our invoice, I am writing to share my thoughts. First I want to say thank-you for agreeing to do the job. Many roofing companies declined due to the upcoming winter season. Overall we are very happy. Your men were professional, communicated well and managed our expectations. they came prepared with good equipment, seemed organized and worked hard for two days. They encountered a few unforeseen obstacles such as a damaged chimney, which slowed their pace, but kindly took it in stride. I am grateful for their flexibility in a last minute change on the installation of vents. Finally, several inspection visits by the foreman was very much appreciated. When the invoice arrived, I was pleased to see "no surprises" and that you upheld your original pricing agreement. The only negative experience were as follows: 1) In the beginning communication was disappointing. we thought that since you had our deposit, the job was in motion. Then I learned that while we were waiting to hear from you, you were waiting to hear from us. We missed a few places in queue due to this miscommunication, causing a regrettable delay. Barb, (very friendly) informed me that our voicemail was full and there was no answer on my brothers cell when she called, so I do take part of the blame. She explained that the process requires an initial phone conversation for the job to be "a go" . She followed up a few times to let me know our place in queue. 2) While the backyard was cleaned up well, the parking spot where the rubbish bin stood contained nails. My brother collected at least two dozen before buying a magnetic sweeper. He bought plywood on which to park for the rest of the winter. He phoned requesting clean up of the nails but was told to wait until Spring. Nevertheless, I give Avenue Road Roofing a rating of 10/10