Jason Mitruk the 2nd service technician was excellent. He was able to get us hot water until the ordered part came in. The Service call agents were awful. Not calling back when they said the would and sighing like it was an enormous inconvenience to fix my rental water tank. The 1st service tech got the pilot going and left, even when I told him we had done that 3 times before, and each time it went out again. Jason Mitruk went above and beyond by getting us the hot water needed and returning right away when the part came in. He was polite, efficient and professional.. Thanks Jason
- Approximate cost of services:
- $20.00
- Company Response
I'm sorry to hear about this experience Colleen and value the time you've taken to provide this feedback. I will be sure to take it to the Customer Service team for review. Thanks again. ~ Rich