Communication with Reliance was disgusting. 5 phone calls to get water heater checked. Finally, 60 hours after initial call and contracted service visit, Reliance tech Mike R. came to install new unit. He was great. Reliance you need to improve your internal communication big time!
- Approximate cost of services:
- $0.00
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- Company Response
I'm sorry to hear about this experience Terry and we value this feedback. Please contact me at rmassingham@reliancecomfort.com with more information so that we can investigate what led to this delay. Thank you. ~ Rich