Reviews


First Review

0/10

I doubt this company is still in business, but if they are stay far away. We hired them to gut and renovate the front half of our house including a kitchen. There were so many things completed wrong that I don't even know where's start. I'll start off by saying that non of the employees were licensed in any trade that I am aware of and we only found this out after most of the work was completed. The hardwood floor was installed incorrectly (after the contractor had also purchased and installed the wrong wood even after being given a sample of the wood with the company name and colour being written on it) and the location of where it was to be found. The shower tiling was installed horribly with no caulking completed. When I mentioned this they used left over window/trim caulking in the shower enclosure. Predictably, after a day this started to come out exposing the cracking grout which I ask to be prepared. They left the job, without completed the work as promised, over budget. They did not complete the roof insulation, install the over stove microwave venting (I don't think they knew how to regardless as this task had been put off for weeks) or install the backsplash. They failed to install doors to bedrooms, and complete trim work that they promised. The doors they did install were crooked. The French doors installed in our master bedroom had a gap of 2 inches on the far left and half an inch on the far right. Try and picture that. We are not experiencing plumbing issues and leaks and found out that the electrician they contracted, over loaded the fuse box instead of just installing a new one as requested. They hired a third party to install the windows in the house and left the job before paying the final $3000.00 to the window company to have the bay window installed. We had to contact them ourselves and arrange to get this done. Not one aspect of their work was completed as a person would expect if you were paying for a job. They would show up to work at 11-12 in the day and be gone before 5. The kitchen cabinets and bathroom fixtures were installed before the tiling was completed because they could not complete the work on time and the kitchen company they hired had to install the cabinets on a certain date. They ended up tiling AROUND the cabinets, island...etc and then tried to tell us this was how it was done. They installed the hardwood over the old hardwood but failed to place a raised subfloor in the kitchen in order to have both level. Simply put, we had to hire additional contractors after they left to not only complete the work they were contracted to do, but to attempt to fix their mistakes. We are now faced with ongoing problems due to the horrible work that was completed. I should have realized they had no idea what they were doing when they couldn't properly install frosted shower doors after three attempts. This company also apparently does landscaping work. If they are still in business and you're looking at this because you can't find any more information...then look elsewhere. It would be hard to find someone worse than this so called 'contractor'.

Approximate cost of services:
$75,000.00
What could this company do to improve their services?
Everything.
Any advice to offer fellow homeowners facing a similar project?
Stay far away.
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10/10

Paul and Joe recently came to clean my ducts. They preformed their job in a timely and efficient manner. I was able to have them booked and scheduled within a week. I am more than satisfied with the results and would recommend them to anybody in the future. If you are looking for a qualified duct cleaning company to get your ducts cleaned on time and done properly...I wouldn't look any further.

Approximate cost of services:
$300.00
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Company Response

Johnny, Thank you so much for taking the time to write us a review here on Homestars, we greatly appreciate all of your kind words about your experience with Capps and for the recommendation. Happy to hear that you are satisfied with the results. Best Regards, Kathe Mann