Initial ordering went well. Measuring went well. Counter install ..first attempt..back splash pieces missing, window well..wrong size. They installed back splash so 1 inch overhung the counter. Second install..incorrect backsplash thickness..window well good this time..tried to hide several inches of extra back splash behind stove. Third attempt ...finally done right. Supposed to get cutting board with counter...never received. Ordered extra sink accoutrements..I eventually went to their office to get them..taken from someone else's order. All the install attempts caused wall damage in kitchen. I would never use them again.