Dana Mailloux from Windsor

I am extremely dissatisfied with my recent experience with Reliance. When our A/C stopped working Reliance sent out a technician who told us that although our unit was old it was in working order. He said what we needed was an electrician so we called one and he came out the next day (100$ out of our pockets). After a brief inspection the electrician declared that the compressor in our A/C unit had died and there was absolutely nothing wrong electrically speaking. When we tried calling Reliance back the following day (day 3 without air) we were told 3 different times (1:30pm, 4:15pm, and 9:15pm) that a manager would return our call within the hour. Finally just before 10pm I was able to speak with someone who was unable to help me because of the late hour. The next day (day 4 without air) a second technician came out and agreed with the electrician's diagnosis so we were told we needed to replace the entire system. A salesperson came out and was extremely helpful and apologetic. He was willing to sell us a new unit at their "Friends and Family" rate as a way of making up for our inconvenience but they would not be able to install it for 3 more days. The weather forecast for our area was predicting a high of 28/29 with it feeling like 40 so I was unwilling to wait the 3 days they were suggesting (I have 4 young children). There stance remained that they were already booked solid and we would have to wait. They did agree however that if the first technician had done his job properly (or if someone would have returned our many calls in a timely manner) we would already have had our new unit installed. It absolutely blows my mind that they were unable to squeeze us in since we were still without air due to several errors on their part. Needless to say we took our business elsewhere and are currently in the process of looking for another company to rent our hot water tank from.