When we scheduled an appointment on a certain day with Reliance, they were very busy at that moment, so they sent us a private contractor outside of their company. We were disappointed with this contractor's service, so we called Caitlin Forrest, the Home Comfort Advisor, and she immediately sent a service technician from Reliance the next day. Caitlin was excellent and very helpful to us. The technician, Derrick Phung, really helped us as well and fixed all the problems we had. In addition, Caitlin generously gave us a free thermostat that was worth approximately $400, to compensate for the poor service given by the private contractors from the other company.
- Approximate cost of services:
- $3,600.00
- Company Response
I'm sorry to hear about your initial experience Arturo but am glad to hear that the issue was resolved to your satisfaction. Thanks for sharing this valuable feedback. ~ Rich