We used Brown Windows to replace all of the windows in the front of the house. Over half of them became foggy between the two panes within 5 years. The rep came out promptly when called and confirmed that the seal is defective. Since they had a lifetime warranty, they will replace the window units for free. But they want to charge labor to replace them. Really?! I pointed out that they wouldn't need to be replaced if they weren't defective in the first place. But he said it's company policy. I'm disappointed in the quality and in their willingness to fully stand behind the product.
- Approximate cost of services:
- $14,500.00
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