We hired Brown to replace many windows in our home. They were responsive and helpful from the start. They respected our budget and provided many options. They understood what we wanted and why, and even made suggestions to ensure window's structural integrity over time. We had Mark help us, and Chris was the installer. Chris is excellent. Very clean, and very kind too. His sub contractor was not quite as careful, but he was not here the whole time. Not a big deal ! We have putty and paint to fix the old pieces of wall that more or less crumbled. We also ordered a door. We had a small mishap with the lock hole that was drilled, but they found a solution for it using filler. Overall, I would recommend the company. We had a strangely shaped octagonal (ish) window that was not quite a perfect octagon. Instead of cutting the brick, the took the measurements again and returned about a month later to finish the job. They also visited a neighbour and after looking at what she wanted to do, actually recommended her not to do it because of the cost involved (not even kidding)! They care about their clients and are willing to go the extra mile to help. We had a good experience. Windows have been in for a month, and no issues yet. We were referred by a friend who had two homes done by the company. Thanks Brown!