This situation first began in December 21, 2013. My family was coming for Christmas dinner and my sink was leaking. Someone came and said that it was a problem with the faucet and they only had one model that compared to the one I had. They said they gave me a good price but it still seemed expensive. They assured me it was an excellent faucet with a lifetime guarantee. Five months later my sink was leaking again. I called Big Springs back and the plumber couldn't find a problem. He didn't charge me anything which is good, but he also didn't fix the problem, which is bad. A couple of weeks later I notice that the water had leaked through and destroyed the ceiling and drywall in the basement. Water was pouring into the basement. I called Big Springs again and the receptionist offered me an appointment for Monday. ( I called on Friday morning.... Their ad does say they pride themselves on same day service). I pointed out that my basement is flooding because they failed to fix an issue that they caused in the first place and finally they consented to send someone out. This guy went into the basement and said that water had obviously been leaking down there for months. He pulled apart the faucet and said "that doesn't look right!". He put the faucet back together and told me to wrap a towel around the pipes so I can still use the kitchen sink. Later he called and said that delta was responsible for the leak since it was their faucet. He said he would give them my number and they would be contacting me. That was a week ago. I still can't use my kitchen sink because if I turn the water on at all, water goes pouring into the basement. The ceiling and drywall are completely destroyed and Big Springs has conveniently passed the buck to a big name company even though they did the initial installation and were unable to find the problem when the leak was first discovered. I don't know how much it will cost to repair my basement, but I do know that if I had never called Big Springs I wouldn't be in this situation.
- Approximate cost of services:
- $800.00