N Peters from Kitchener

I called to report a leaking hot water heater at 10 pm. Although I had to wait on the line for 1 hour, I was able to secure a first morning appointment for the next day. At about 8:15 a.m. a Reliance employee was at my door. Upon entering he donned his boots caps which I appreciated. I would like to commend your employee Sasha #2016 for his quick friendly efficient service. He quickly diagnosed that my heater at 7 years was leaking and needed to be replaced. He was able to cleanly remove my old heater without dripping. He carefully placed the new heater in my drip pan and quickly reconnected everything while politely answering my questions. He showed me how to set the controls and left the work site clean and dry. All this was done with a smile and pride in his work. Thank you Sasha, it was pleasure to meet you and your 'side kick' Kevin. As a rental customer I appreciated this service available with Reliance.