We hired advanpro to clean our furnace, ducts and air conditioner. The service techs that came to our home were Benji and Chris. They were about an hour late but they called to let me know ahead of time which I really appreciated. While they were here they seemed professional and they got the job done in about 90 minutes. Our issue with advanpro began after they left. When my husband went downstairs to clean up after them he found that the cover for our humidifier was missing and that the unit itself was no longer working. Upon further inspection he found that our hot water tank had also stopped working. When he phoned to ask about what had happened, the person that he spoke with was not only unhelpful, he hung up on him before the conversation was finished. They claimed that they did not touch the hot water tank and said that the humidifier cover was cracked before they came. In our resport from Benji and Chris, they did comment that the cover was cracked but did not say anything about the humidifier not working. We will not hire advanpro in the future nor would we recommend them to any of our family or friends. We are extremely dissapointed in how this was handled and we will take our business elsewhere.
- Approximate cost of services:
- $450.00