My furnace and AC is very old not working properly anymore. I called Simply Comfort and they arrived that same day. The techs were very knowledgeable and friendly. Jay T presented my options and was very accommodating to addressing my concerns. I signed up to proceed with the work. However, due to some very unfortunate news, my fiancé and I were unable to commit to having the work done for circumstances beyond our control. I called Jay T to cancel the work and he was very respectful of our wishes and privacy. He even offered some extra accommodations and promised that if things turn out for the best, he and Simply Comfort would honor all the great pricing, product, and service. Most salespeople would make threats or become aggressive, but not Jay T...he was kind, sympathetic, and very caring.
- Approximate cost of services:
- $10,700.00
- Company Response
Dear Jamie, thank you for you great feedback! I will pass your kind words to Jay! We take great pride in providing the best customer service we can to our customers!