The following are the emails I have sent to this company none of them have gotten a response and when I phone no answers are provided: MARCH 31 Hello Mark, Thanks for your help so far. The movers were terrific last night - doing a great job loading the truck with our set/props/costumes. I just want to confirm the delivery time with you. We will need the shipment to arrive at the Mady Centre (1 Dunlop Street, West - Barrie, ON) on Sunday, April 6th around noon. If you can confirm that delivery time for me that would be great. Best, Peter APRIL 2 Hey Mark, Just following up on the email below. Please confirm the delivery time as soon as possible. Order # is 0147 Best, Peter APRIL 4 Hello Mark, It is extremely frustrating that I haven't gotten a response to the emails below. Not only that - but I've called and spoken to two different people who can't give me any information on my shipment. I need to know by the end of today - exactly where my shipment is and when it is estimated to arrive in TO. As you know it is a set for a theatre production. We have a crew coming to the theatre on Sunday to install the set. If the set isn't there it will put our entire production schedule in jeopardy. Please get back to me TODAY with the information I need. Best, Peter APRIL 4 (again) I need someone to call be back before the end of business today. It is imperative that our shipment be delivered this weekend. And we need to figure out how to make that happen. 604.XXX.XXX Best, Peter APRIL 4 This is so so so so frustrating. The lovely people who work in the office can not get me any helpful information at all - and we need information to help minimize the disaster that is about to befall our theatre company if this shipment doesn't get to its destination on time. WHOEVER IS READING THESE EMAILS I NEED A RESPONSE!!!! Questions I would like answered: A - when did the shipment leave Vancouver? B - where is it right now C - why is it delayed D - what is the best and worst case scenario for delivery. Again - this shipment contains the set, props and costumes for our entire show. In order for the show to be ready for an audience on Thursday evening we need the set at the theatre as soon as possible. It takes a full day to put the set together, a full day to focus the lights once it is installed and a day to work with the actors/technicians/musicians that are involved. Not getting this set on time f**ks our company completely. I'm sure we can sort out a plan to deal with this but not without adequate information. If the set arrives on Sunday as planned - great If the set arrives on Monday - a delay we can deal with If the set arrives on Tuesday - we start having to deal with costs of overtime for technicians/cast/crew in order to have the show ready If the set arrives on Wednesday - it is a major set back - barely doable If the set arrives on Thursday - we keep our fingers crossed that by some miracle we can pull the show together on time. If the set arrives on Friday - it's useless to us - costing us tens of thousands of dollars in lost revenue and payouts for services we no longer need. I need someone at Midland to go to get on the phone - call me - call the shippers - call the train company - call everyone they can possibly imagine until we have the answers to these questions and I need it to be done NOW. The longer we have to wait for answers the more screwed we are. Be a good person - help us out. We have people getting on planes tomorrow morning to begin work on this show. PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE RESPOND!!!!!!!!!!!!!!!!! Peter It is now APRIL 7 and I still have no answers to my questions and no idea when my shipment is to arrive. Do not give yourself this stress. DO NOT USE THIS COMPANY.
- Approximate cost of services:
- $2,500.00