Do not deal with these people! They are unreliable and unethical. Like many other of the reviewers, I was seriously underquoted. I told Mark exactly what I had and he quoted me $775. I ended up getting charged $1,850! First of all, I was not told that my credit card would be charged automatically so I was surprised that no one called me to tell me this. Second of all, I have a one bedroom apartment with very little furniture. When I called to complain they told me that they overcharged me by $300 and promised me a refund. It has been a month and a half and I have had to call them at least 10 times about this.
After over a month of being given the runaround and not receiving my refund i asked to speak with a manager. I was told I could speak with "Typhoon" (I think) but he didn't pick up the phone and was left with his voicemail. Like every voicemail I have left with this company, my call was never returned.
I am honestly thinking of contacting the police to see what they can do.
They also didn't do the pickup on the day that I booked them because of a "mechanical malfunction" and didn't even call to tell me. I called them to confirm that they would be coming the next day to pick up my stuff and they were like "ohhhh yeaaahhh, We aren't going to be there." So I guess they just wouldn't have shown up if I hadn't called? I had to rebook for after I had already left the province and arrange to have my friend to handle giving them the keys, etc.
Speaking of the keys, they were 5 hours late picking them up from my friend, who was waiting at his apartment for them. Once they finally did that I asked them to return them to my friend once they were done. Instead of doing that they took them back with them to their office in Toronto! My apartment was in Ottawa. They never told me this. Once again, I had to find out from my friend, who stayed home all afternoon (in addition to the morning) waiting for them, that they never showed up. I called them (as always) and asked them to mail me the keys at my new home in Calgary. They said they would check on whether or not they could do that and get back to me. They never did. I called them back again and they said they'd call me back with an answer. Again, no call. I called a third time about this and they told me that they'd mailed the keys to their office in Calgary, not to my house here, as requested. So I had to get my brother, who has a car, to drive way out to their office here to pick them up, taking an hour and a half out of his day.
I haven't had my stuff delivered yet, I will on August 1st, but I am terrified that much of it will be broken or damaged.
I have never had a worse experience with a business in my life. They have admittedly overcharged me and I have gotten FOUR different excuses as to why they haven't refunded me yet. These people do not do what they say they are going to do and deliberately underquote people. I pray that they are put out of business soon. No one deserves to be treated like this.