Phenomenal service! These people know there stuff. They have an excellent customer savings program. For $11 a month per furnace you get $60 service calls regardless if it is an emergency or not! It also offers a 20% discount on all parts and service charges...and the icing on the cake is once a year you get a free tune-up and inspection ( a $249 value). I wish I had found these people 12 years ago!