December 2013, my wife and I bought a spec home in Riviera. From day 1 we've experienced nothing but terrible service. Zero accountability, zero quality control and most annoying of all, nobody has the authority to make a decision. Although we paid for the house to comply with Built Green Gold specifications, and this is supposedly "Cochrane's first Built Green community", our house is still missing the majority of these items. Trico refuses to answer any of our questions about the missing features. Our basement floor is splitting apart, exterior accent beams are non existent and we ended up with a sliding door at the rear of the house instead of French doors. Trico's response....... Zilch. Nada. Nothing. To date, my wife and I have had a terrible experience with Trico, absolutely pathetic display.
- Approximate cost of services:
- $570.00
- Company Response
Hi Kim
We appreciate your feedback and take this very seriously. I have been meeting with the sales manager to discuss your concerns above and understand the sequence of events that lead to this situation. Over the last week Trico Homes has been in contact with you and we will continue to stay in contact until the matter is resolved. Your business is very important to us. Please do not hesitate to contact us at any time.
Sincerely,
Nicole Walker
Customer Relations Manager