Barbara Eagleson from Hamilton

The manager at the Burlington store went to bat for me, understands that this wasn't a "usual case" the microwave showed it was faulty within a month of purchasing it (and needed a $200.00 service under warrantee), and now 1.5 years after purchase it needs servicing again to more than what the microwave is worth! After much frustration the replacement will be delivered, and installed NO CHARGE. I don't disagree with delivery charges, and paid my delivery charge for my refrigerator and microwave just 1.5 years ago, but but this is a replacement microwave, already installed over the range, only 1.5 years old, under full warrantee for 4 years, and this is a REPLACEMENT. It should be replace, no charge. I'm satisfied that Tom in Burlington (the Manager), and other Manager's agreed with him. It's being done no charge. Their Mission statement is to build and keep their clients through customer service, and where is the customer service, if all they do is take your money. What I'm getting now, is indeed GOOD CUSTOMER Service, but boy I got it from the Manager, NOT THE CUSTOMER SERVICE DEPT. I even asked to speak to the manager of the customer service department, and she said (Terry) said she was the Manager. They won't be keeping good customer's if they come in contact with her!! They need to revisit the meaning of their own Mission Statement, which is: "Building loyal relationships with our customers within the community since 1978. Goemans has an uncompromising commitment to provide superior value and service throughout the purchasing experience”. Be willing to live up to it, or change the Mission Statement! A "loyal" customer. Thank you Tom for resolving my problem. I am now very satisfied.