Ken K. in North York

Probably the worst experience I have ever had with any trade (and I have done many renovations in my life). I contracted with Domani Kitchens who I later learned subcontracts all its work to Empire who builds and installs as well. Domani seems to be just a selling machine. Oscar of Domani and Harry/Sammy from Empire could not keep a promised date and never effectively kept a date they promised. A one month job took 7 months. Oscar of Domani was pleasant enough when we eventually talked but he produced no results. Promises of delivery were made over and over again and dates passed each time. He refused to return my deposit each time we talked. Sammy from Empire was another story. The untrue stories about everything, like "it's built and we're just putting finishing touches" lost their meaning after awhile. I then insisted on visiting the plant to confirm the unit was in production. I was surprised that he would meet with me only to state that construction of the unit had really not begun. Then another guy Harry took over (although we never actually spoke). He was always out when I called. I only spoke to the receptionist for the last 3 or 4 months who relayed messages to me. They attempted to deliver and install even though the units were incomplete and then threatened me with $500 delivery if they came again and could not install. They insisted on cash on delivery, for which I was given a receipt. The design was very good however, the units once installed were inferior. The doors now hit each other, the paint is cracking just a few months after installation. They did not build it right either with the drawers smaller than specifications so I can't put legal files in as planned. They never returned to put on the handles nor install shelves so I have had to arrange for that work to be done myself. I still owe them $1000 and hope they sue me for it. This is the worst experience ever. Interesting enough, the person who recommended Domani to me is also having huge problems with these guys as well. I would not recommend either Empire or Domani unless you are looking for a lot of aggravation and poor workmanship. April 10 2009- Oscar's response is incorrect and ridicluous. He has clearly forgotten my complaint email sent to him on November 19, one day after installation. He ignored it for 5 months like most of my other complaints. How can a customer be satisfied with a bookcase that has no shelves or handles to open the doors? The library bookcase also had no handles to open drawers or doors. July 17, 2009 UPDATE- Haven't heard from Oscar at Domani Kitchens since he called me in early April 2009. Still using my cupboards without handles. On my next update, I will provide pictures of the unit. I have been in contact with 2 other customers who are equally upset with Domani. Anyone who rates Domani as a 10 must be a relative of the the owner! October 2011 Update- To Oscar's credit, in the last few months he finally attempted to correct deficiency's from years ago. He arranged to install the handles. Some doors had warped and he replaced them. Regrettably the drawers cannot be remade to hold legal files as ordered without redoing the entire unit. I chose to live with what I have. Oscar agreed to waive the remaining $1000 owing. Although my experience with Domani has been frustrating, I appreciate his recent efforts to finish the job.

Probably the worst experience I have ever had with any trade (and I have done many renovations in my life). I contracted with Domani Kitchens who I later learned subcontracts all its work to Empire who builds and installs as well. Domani seems to be just a selling machine. Oscar of Domani and Harry/Sammy from Empire could not keep a promised date and never effectively kept a date they promised. A one month job took 7 months. Oscar of Domani was pleasant enough when we eventually talked but he produced no results. Promises of delivery were made over and over again and dates passed each time. He refused to return my deposit each time we talked. Sammy from Empire was another story. The untrue stories about everything, like "it's built and we're just putting finishing touches" lost their meaning after awhile. I then insisted on visiting the plant to confirm the unit was in production. I was surprised that he would meet with me only to state that construction of the unit had really not begun. Then another guy Harry took over (although we never actually spoke). He was always out when I called. I only spoke to the receptionist for the last 3 or 4 months who relayed messages to me. They attempted to deliver and install even though the units were incomplete and then threatened me with $500 delivery if they came again and could not install. They insisted on cash on delivery, for which I was given a receipt. The design was very good however, the units once installed were inferior. The doors now hit each other, the paint is cracking just a few months after installation. They did not build it right either with the drawers smaller than specifications so I can't put legal files in as planned. They never returned to put on the handles nor install shelves so I have had to arrange for that work to be done myself. I still owe them $1000 and hope they sue me for it. This is the worst experience ever. Interesting enough, the person who recommended Domani to me is also having huge problems with these guys as well. I would not recommend either Empire or Domani unless you are looking for a lot of aggravation and poor workmanship. April 6 2009- Two days after I post my review, Sammy sends me an email threatening a lawsuit unless I remove my comments. I wish his customer service was as fast as his threats. April 20, 2009- I just read Sammy's response, which is incorrect and ridicluous. I never signed anything acknowledging that the job is complete. How can a customer be satisfied with a bookcase that has no shelves or handles to open the doors? The library bookcase also had no handles to open drawers or doors and the file drawers were built too short to hold legal files as planned. Interestingly, Sammy has not yet attempted to call me to correct the situation but rather, he finds the time to assert his absurd arguement. July 17, 2009 UPDATE- Haven't heard from Sammy since my last update. Still using my cupboards without handles. On my next update, I will provide pictures of the unit. I have been in contact with 2 other customers who are equally upset. Anyone who rates Empire as a 10 must be a relative of the the owner! If anyone wants to talk to me, please call Ken at 416.410.6005.