"He" was punctual and friendly. However, I found him too pricey. We just moved into our new home and found out early this Sunday morning that there was a leak from the pipe that carries hot water from the tank. No flooding whatsoever as we immediately shot off the water supply. I could have fixed this problem myself, but I had no tool to work with. We shopped around for help and he came to our rescue. I really didn't expect to be charged that much, but it's what it is.

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Company Response

If the customer would like to contact us personally to discuss the charges they are welcome to at any time.

This was a weekend emergency call-out with a 100+km roundtrip. We do our best to provide accurate upfront pricing; in this case we had to purchase some specific parts for this repair which we provided at cost to the customer, and actually spent an additional 30min on this job which we did not charge for.

We are confident this customer would have been charged the same or more by any of our competitors.