Natalya

A couple of days ago we started smelling something burning. Me and my hubby checked each and every corner in the house but did not find anything. In the morning there was a very sad surprise - the furnace stopped working. I called Reliance at 7AM, a very nice lady (was her name Valerie?) answered to me. Even though I was not able to answer some of her questions she did everything to calm me down as I was frustrated with the situation and set the best time for the technician to come at our place to figure out the problem and fix it. Technician was there in time, very helpful, he clearly and in very simple language explained the problem; however he was not be able to fix it right away, so he promised to come back next morning. He answered all my numerous questions and fixed the problem next morning saving us from freezing. Unfortunately I did not ask the name of this gentleman. He was extremely helpful and pleasant person.I would like to thank Reliance staff for your assistance in this urgent matter. Thank you for your business!