Mark from East York

MRI-Mold.ca was brought to my attention by a colleague at work who had a great experience with them and recommended them after I explained I was finding water and mushrooms growing in my basement. We had just moved into an older home in Leaside last winter, so the heavy rains this past spring were our first experience with the basement’s problems. The house was sold with an inspection report noting the basement had evidence of leaking, but we weren’t expecting mushrooms to be growing inside the house from under the carpets – obviously the problem was serious, and every time it rained this summer I would be anxious things were getting worse. Mold.ca’s inspector came and tested moisture levels and temperature levels throughout the house. As a new homeowner, interested in understanding what’s behind my walls, I really appreciated the approach taken. He walked me through each room, showing me the temperature readings and explaining what looked normal and what looked to be problematic. He clearly set my expectations for what his company would and could do vs. what would need to be handed off to other contractors. He also provided advice with other minor issues he saw around my home, and recommended contractors to do the work, which again I really appreciated as a new home-owner learning for the first time about small things that could create larger problems down the road and who is looking to build a network of trusted contractors. At no time did I feel any pressure to take one course of action or another, just more knowledgeable about the options at hand to deal with my basement problem. To clear the mold, the company was able to come into the home within a few day and set up a containment area, the corner of the house that was leaking was pulled apart systematically (so that only what needed to be taken down was) and the mold found behind my walls was removed safely. I have an infant and pets in the home, so the extra measures taken to ensure no mold spores spread to the rest of the house were reassuring. Their men even lay down floor coverings along their path to prevent any mess inside the home. Because I was curious, I asked if they could take pictures and explain what they found as they completed the work which they were pleased to do. Once the work was completed, the inspector came back to summarize what exactly was done, where the problem was (a terribly installed basement window), and what were good options for moving forward to ensure this part of the house never leaked again. He got me in touch with a waterproofer, and even suggested where I could go to get contractor grade materials if I wanted to tackle some of the minor issues by myself to save costs. All debris was taken away, and they left the work area in a very clean state, ready for the re-build. When I spoke with my work colleague again about the great experience I had, she said my story was very similar to hers. Like her, I would immediately recommend Mold.ca to anyone worried they may have mold issues in their home.