Worst Company ever. Took my $15K and did not perform the job as contracted.When I called the owner to complain, he hung up on me. Had to get a different contractor to finish the job or my 3 year old and 8 year old would have frozen to death.
- Approximate cost of services:
- $15,000.00
- Company Response
Customer service is our top priority and we would never leave a customer without heat in the winter. Unfortunately this customer wanted free services for an additional plumbing job, after we had completed several jobs for them that went very well. We offered a substantial discount, but couldn't provide the entire service for free which resulted in this negative review which is a complete fabrication. We were contracted to do a large job for them that was completed in March of that year. Everything went very well and this customer was satisfied with the work. Later that year in October we were contracted again to do a gas line hookup and were happy to provide them a discount, again they were pleased with the work. It was after that the customer asked for additional plumbing work and didn't want to pay at all for the service. We regret that things ended on that note, and we hope they can understand our position.