Atlantis Hvac Systems Inc

Heating & Air Conditioning
1200 Speers Road #6 Oakville ON
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HomeStars
Heating & Air Conditioning
Atlantis Hvac Systems Inc
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76%

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Reviews by rating (past 12 months)

Reviews for Atlantis Hvac Systems Inc

Average customer rating:
8.7 10 (15 reviews)

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Private User
Private User
1 review Toronto, ON
10/10

Repeat customer

We are repeat customers used them the first time in Niagara Falls. The installation guys (Cody and Cory) were fantastic and our sales representative Tony was there to offer us the best solutions both times. He is wonderful, right on the money and straight forward. No sales gimmicks and we have been so pleased. Wonderful service overall. Will use them again when we buy our retirement house! Thanks Tony and installation crew from Ashley & Mike in Hannon (Stoney Creek), Ontario.

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Company Response

Thank you Ashley and Mike for such a great review. We are so glad to hear you are happy with our services. At Atlantis we try to make every experience a good one. We look forward to helping you in the future with your retirement home!

Private User
Private User
Private User reviews Richmond Hill, ON
2/10

Price too high while you pay it in chunks

Had an issue with the AC in my unit while the AC would turn on then hot air would start coming out after a short period. I contact this company and no prices were provided at the start to be fair they needed to see the issue ( which based on experience you would think they know just by describing the issue.

Tech arrived on site and I got a call from their office indicating that they need to take unit to their shop to assess. again no price provided however he quoted a high price for just the visit if I decide not to go through with them. he also indicated I would get some credit towards fixing it. ( this was the hook that you are invested and need to stay with them at this point)

next day I received a call with all charges close to 50% of a brand new unit that would come with warranty. At this time you have no choice but to go through with all this otherwise you spent too much money to switch with anyone else

I gave 2 stars because issue is fixed at this time with only 30 day warranty at best. however the pricing is unreal and increases

I did not provide any numbers as I am reviewing it further with consumer rights in terms of fair pricing.

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Company Response

We responded to Mr. Ijam's call by referrral to perform a diagnostic for his 2.5 ton geothermal heat pump in his condominium. Mr. Ijam was informed that there would be a service call charge. Mr. Ijam explained that the unit was relatively new and had been installed and repaired by another company in the past. It was found that the unit is low on refrigerant and had to be removed from the condominium suite to do bench service and a repair. We informaed Mr. Ijam the cost of repair and his response via email was an authorization to proceed. We held the credit card information for 3 days before processing payment. Mr. Ijam then asked for a discount on the initial service call, which we cannot as the technicians are payed employees. We repaired and reinstalled the unit at the first available time. Because we would not waive the diagnosis charges, Mr. Ijam submitted a bad review. We appreciate Mr. Ijam's business and hope that he understands our position in this matter.

Halton Gear  in Milton
Halton Gear in Milton
1 review Milton, ON
10/10

Radiant heat

Couldn’t be more happy with our new radiant heat that Atlantis installed in our shop. Workers were clean, professional, knowledgeable and best of all in and out within one day getting us back to work quickly. Would highly recommend Atlantis for all your Hvac needs.

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Company Response

Thank you for taking the time to write your review. We are glad we could help and that you were happy with our work. If we can be of assistance in the future please do not hesitate to give us a call.

Ronald in Burlington
Ronald in Burlington
1 review Burlington, ON
10/10

Prompt Service

Needed service on my older furnace, Atlantis responded quickly repairing the issue cost effectively and gave good advice on how to keep my unit running much better. Would highly recommend!

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Company Response

Thank you kindly for taking the time to post your positive review, we appreciate you contacting us for the required service and would be happy to assist you with any of your future HVAC needs.

Fred in Toronto
Fred in Toronto
1 review Toronto, ON
10/10

Air Conditioning Unit and Thermostat

Atlantis HVAC Systems came in and did a fantastic job. They explained what needed to be done and followed through perfectly. Very Professional, clean, organized, prompt, and efficient. Gave us exactly what we needed. I want to personally thank Tony and his crew for a Job well done!

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Company Response

Thank you Fred for your kind words. We are happy you are please with the job we did for you.

Grant in Oakville
Grant in Oakville
1 review Oakville, ON
10/10

Furnace, AC, humidifier

Furnace and AC needed replacing. Called around for a few quotes. Tony and his team were very professional. Didn't try to oversell. Offered a few solutions and answered all of our questions. Happy with the products. Installation was smooth and fast. Installed my Ecobee3. Very reasonable price .
I would recommend them.

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Company Response

Thank you for taking the time to let others know how we did. We are glad you are happy with your purchase.

Markus in Burlington
Markus in Burlington
1 review Burlington, ON
10/10

New Air Conditioning and Furnace Installation

Had my furnace and ac installed by Atlantis in Oakville. Extremely pleased with everything. Total professionals from start to finish.
No pressure sales and very honest recommendation for all equipment.

Would recommend! Special thanks to Tony and his team.

1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words and we appreciate you taking the time to write your review.

Mary in Mississauga
Mary in Mississauga
2 reviews Mississauga, ON
10/10

Furance & A/C installed

We are very pleased with Altantis Heating and A/C. From the sales person Tony who was more than helpful and the technicians who installed the furnace & A/C did a good job. Work was all done in good time. Would highly recommend this company.

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Company Response

We aim to find the right furnace & A/C to address your specific needs. Thank you for your review.

ruben in Toronto
ruben in Toronto
1 review Toronto, ON
9/10

Replace furnace and ac

Atlantis installed my furnace and ac unit very please with their work man ship and delivery time
Thank you Atlantis for a job well done and looking forward to have business with you again

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Company Response

Thank you for your kind words, they are appreciated.

Tony in Oakville
Tony in Oakville
1 review Oakville, ON
10/10

Hvac Systems8

Not once has this company failed to deliver on any project, (three Homes)consistent high level of service with a great attitude, excellent eye for detail, customer service, product knowledge and desire to get it right are all second to none.

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Company Response

Thank you for taking the time to share your experiences.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Atlantis Hvac Systems Inc

At Atlantis HVAC Systems, our aim is to make you feel perfectly comfortable with our high-quality, dependable and affordable heating, cooling & air quality systems. For more than 25 years, Atlantis has been changing the way home comfort is being experienced. Our goal is to keep your HVAC systems working ...
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