Custom Comfort does our annual furnace cleaning/repair, and we have been satisfied with the work they do. Our house is relatively new, and air tight. It seemed really dry, and I finally bought a humidity gauge, which showed humidity at around 10% just before we went to Florida. When we returned from the relatively long trip, I looked at our beautiful hardwood floors, and could see the plywood underneath between the gaps. The floors were drying out, and damage would soon be irreversible. i phoned Custom Comfort, and Helen advised that they were booked solid because of the extreme cold; they were swamped with people replacing/repairing their furnaces. Helen told me she would get back to me. I thought of calling someone else, but decided to wait the week or two that I was told it might take. Two days later, I had a call back. They had a cancellation, and Terry was at the house the next morning. They are courteous, competent and deliver good support instead of talking about it. Terry took the time to show me what he'd done, and how to work it. He left the place as clean as when he showed up. He also told me that he'd been employed there for 23 years. It figured. The owners should be proud of their operation, which means their staff. These are professional people who take pride in doing their jobs well.

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