Reviews

0/10

I strongly advise NOT to buy a Fermbrook home. All looks nice from the outside, but on closer inspection, you find, countless deficiencies, shabby workmanship and endless corners cut by the builder to save money. There is no point in paying for any upgrades what so ever. Sure the higher more expensive baseboards would look nicer but the install job is so bad, it makes paying for the materials a waste of money. Same for the kitchen cabinets, flooring and what ever else. Better to do everything after yourself with your own people. The kitchen remained unfinished 1.5 years after we moved in. This despite paying 30K in upgrades. The customer service is a joke. It does not take long before you will realize that they are not really there for you the customer, but there for the builder and running interference between you and the builder. You will be dealing with them years out to get things done and your blood will boil. After buying many homes in the area and renovating all, this brand new home purchasing experience was the most stressful and painful i have ever encountered. And i have never seen an organization, so disorganized in my life. Aside from their money collecting department. They will surely get their cash from pronto, but drag their butt in fixing things they left behind undone.

Approximate cost of services:
$1,500,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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