On Side was quick to come in and do the work related to initial clean up and drying, but getting the remaining work completed has been difficult. The rep seems more interested in justifying for, and supporting their trades than trying to get my work done. Most of the time we speak I'm to blame for any delay or misunderstanding, and apparently I'm supposed to act as the general contractor and try to get their assigned tradesmen to come and do the work. Not very customer focused.
- Approximate cost of services:
- $4,000.00
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- Company Response
Sorry to learn of this frustrating experience. Thank you for sharing your comments. Should you experience challenges with an On Side Project Manager, please request to speak with the Branch Manager.