Peter Kukucka Labuda from Wabamun

I've never had a problem with AlarmForce, until I phoned customer service on July 17, 2014 to cancel my account. I was told that they had a 60 day notice requirement - fine. Then I was told that my service agreement doesn't run out until next April, which is odd considering I've been a customer since September of 2007! The customer service rep. gave me a choice on how to notify them - I chose email and sent them the requested information. I was told boxes would arrive in which I was to return their equipment...said equipment was to be returned by August 15, 2014. That means I get charged for a month of service when I won't even have their equipment anymore. I have not received any confirmation from AlarmForce that they received my email, nor did I receive any information as to how much cancellation would cost me. On July 25, 2014 I sent a follow-up email asking if they received my first email...it is now the late afternoon of July 28, 2014 and I still have heard nothing from AlarmForce and I have not received their boxes. As I stated previously, I never had a single problem with this company for the years I was a client; however, if you say the word "cancellation" be prepared for unprofessional treatment.

We needed our kitchen and two bathroom faucets replaced, as well as repairing our shower cold water handle. The job was done well and the plumber was courteous and kept his workspace clean. The only issue we had was ordering the faucets we wanted. When I set up the day for the job to be done, I also made sure to ask Harmco to phone me regarding the ordering the faucets, because we had not as yet purchased them. At first, they didn't call me, so I called them a couple of times so they wouldn't send out a plumber without the faucets we wanted. In the end this issue was resolved and the faucets we wanted were installed to our satisfaction. We were also happy about the shower handle repair. I would recommend Harmco to anyone who needs a plumber.

From walking into the showroom to final installation, the Vinyl Pro team were unflaggingly professional, courteous and responsive to our needs. In July, we had all our upstairs windows replaced, which included a bay window and an unusually large patio window and door. We also had our two entry doors replaced. All the windows and doors, except for the patio door and window, were replaced in one day. The patio door and window was replaced on another day. The quality of workmanship and product were first rate. The installers quickly addressed any problems we noticed and were very clean. They even modified our old storm doors to fit with the two new entry doors; frankly, the storm doors fit better and look better now than they did when our house was new. When the new doors revealed gaps in our previously installed laminate flooring, they covered the holes with extra material so that the fit and finish looked perfect. The house is noticeably more quiet and cool this summer with the new, triple pane windows. I wouldn't hesitate to recommend Vinyl Pro Windows and Doors.