I subscribed service from Metropolitan Movers to move my belongings from a two bed room apartment to a town house. The distance between two places is 40kms. Few points I would like make here: 1. Metropolitan Movers do not maintain appointment time. The moving crews came more than an hour late at my apartment. 2. The moving crews are not professional. First half an hour they were simply wondering around and planning to move 2 beds, a set of sofa and 2 desks. One gentleman was not even sure whether he had tools to disassemble the furniture. Fortunately I had my own tools and basically I ended up working with them to disassemble the furniture. All it tells, their service will take longer hours to complete and remember, it is $69/hr+HST. 3. They do not honor their words. To get your business they will promise many things, but at the end they will not honor those. In my case, they promised me that I do not have to pay for the travel time. They made me pay for it at last. The moving crews are not Metropolitan Movers employees. They work for some other goons that you barely have any clue (you wouldn't know that company's/ entity's name). They do not speak in English either. The whole scenario is so skeptical. Arguing with the crews or their boss was completely futile. I tried to call Metropolitan Movers so many times, but no one answered my phone call. I had to pay the travel time, no matter what. I called Metropolitan Movers later as well, but in vain. 4. At the time you need to talk to them the most, calling to Metropolitan Movers does NOT work. You call their 1-888 number and as an existing customer when you press 2, they will never pick up your call. They make note of your phone number and later even if you press 1 (as if you want to place a new order) they will still do not answer your phone call. The automated system then asks you to leave a voice message. I left number of voice messages, but they never called me back. 5. Bad, evil service. They left one of the legs broken of my work desk. They are slow and inefficient. They will only make you pay more since it is $69/hr+HST. I will never subscribe service from Metropolitan Movers. Thanks.
- Approximate cost of services:
- $500.00
- Company Response
Hi Ashiqur, thanks for making the time to write. Sorry to hear that about your experience. I was needless to say very shocked when I read your review. After deep investigation, we would like to state that we don't have situation like this during the month of August. There was never any call that came to our office complaining this kind of issues. If you took the time to speak with us, we would have been very much willing to resolve the concern. If you can please contact us, then provide your name and the exact moving date so we can look closely and check if this was really done by our company. Thanks.