I have to say I absolutely loved the two movers on the first day and one out of the two movers for the second day, but the other one on the second day was a nightmare!!!
Make sure if you hire this company, tell the owner you don’t want James! when my husband called and complained, without even mentioning the guys name, the owner immediately knew who we were about to complain about, so later on I was upset about the owner sending James even knowing the horrible service he may bring his customers...
James took a lot of breaks, all sorts of breaks... and when his partner was working, he watched by the side until I asked him to help me moving some boxes. He wore hard-to-take-off-and-put-back-on shoes. Every single time, he took his sweet time to take off his gloves and then put his shoe lace on and then gloves on and go to the truck to pick up one box. Then shoes off to drop off one box. Meanwhile his partner already unloaded 4 way heavier boxes!!! Then he offered to just unload the truck and let his partner do all the stair climbing to put the boxes away. Even so, his unload speed is slower than his partners speed putting things away... The only times he would offer to put away an item was when it’s labeled as cushions... He scratched my new wall without apologizing and told me I should have removed the legs of the furniture, while his partner apologized for him.
When I mentioned his partner was doing way to much and should switch with him. He said “let’s all take a break then”. I mean, was he taking a break from all the breaks he was taking?! I felt so bad for his partner! I insisted James started to do some stair climbing and his partner do some more skillful handy work for me (James doesn’t know how to assemble furniture), he would take four boxes and sounded like he had worked for a whole day, complaining and say he wants to go home. He left one box and said it was too heavy, then his partner carried it by himself.
When I asked something to be put in some rooms, he claimed that he couldn’t find the room. After I climbed up and downstairs showing him, I realized he still put some boxes at random convenient place for himself. You could clearly tell which boxes were put away by his partner (neatly and thoughtfully stacked) and which ones were by him (upside down even with a “fragile” label on it, scattered everywhere, blocking every walkway, not in the correct room, etc).
The manager gave us a 6% discount due to the damaged wall, but I later found damaged cushions and leather couch as well. Also my husband wasn’t home so he didn’t know the extent of James’ slacking off and didn’t make a serious enough complaint. His partner did 80% of the work! We could easily have finished two hours earlier if we could have two movers like the partner.
To sum up, hire the company but specify no James, since the manager clearly knows who the slacker is but won’t watch out for you.
I intentionally write this comment way later than the moving date, so that my words could be more objective and not exaggerated by any kind of fresh rage.