Metropolitan Movers

Moving & Storage
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71%

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Reviews for Metropolitan Movers

Average customer rating:
8.1 10 (363 reviews)

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jpark in Vaughan
jpark in Vaughan
0 reviews Vaughan, ON
10/10

Richmond Hill Move

Chris, Chris and Leon did a great job. They showed up on time and quickly packed up the truck. Once at the new place, again they quickly unloaded everything and went on their way. This was a very last minute move with short notice but Metropolitan came through for us. We were so happy that it all went so smoothly. Before the date came we had confirmation calls and then calls when the guys were on their way so they kept us in the loop at every step.
Again folks, great job and thanks for a very painless move especially in that humid weather.

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Company Response

Thank you for your review. We are always ready for your referral. Happy to hear everything was smoothly, that is why we are here, to make moving look easy :)

sean
sean
0 reviews Toronto, ON
10/10

Company move

Incredible. The movers did not ALLOW us to even lift a finger. Everything was moved perfectly, quickly, and without a scratch. Paul was a rockstar. We offered to help them - they said no. We’ve moved a number of times personally and the office as we’ve grown - I WISH we’d had such positive experiences.

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Company Response

Thank you so much, Sean, for this rocking review! We are happy to hear that your move went smoothly, will be happy to hear from you for your next move!

mohammed_alabbad
mohammed_alabbad
0 reviews Burlington, ON
10/10

Packing

Great job packing furniture beds, mattress, dining tables, sofas, and tv. Shrink wrapping everything. Crew are nice and efficient.

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Company Response

Hi Mohammed, we are very pleased our hard work was recognized and for you taking the time to leave us a wonderful feedback. Thank you for choosing us for your packing needs and we are always free for your referrals!

LS
LS
0 reviews Vaughan, ON
10/10

home move

Excellent work. very careful, respectful, Polite and friendly. hard working and knowledgeable on packing skills.

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Company Response

Thank you for your feedback, our whole Metropolitan Family works hard to make your moving experience easy and headache free - feedback like this makes all the hard work worth it. Thank you again and we are always free for your referrals! Cheers!

Martin
Martin
0 reviews Acton, ON
10/10

Moving

I had multiple pickups three to be exact. The guys were on time professional and very careful with my furnishings.

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Company Response

Thank you for taking your time to leave us such a great review. For us it is an absolute pleasure helping our customers with their move and making it a hassle-free and pleasant experience. We look forward to serving you again and please bring all your friends and family. All the best from Metropolitan Movers Team

guynotes
guynotes
3 reviews Niagara Falls, ON
10/10

Moving

The three gents that moved us were amazing, not good, AMAZING! 10 hour job due to moving from GTA to Niagara. Terrible great and humidity, but we had to tell them to take breaks! Best movers, highly recommend them. Very professional and courteous. Do yourself a favour when moving and hire the best.

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Company Response

Thank you so much for choosing us for your move and we are glad we were able to meet your expectations. We at Metropolitan Movers all work very hard to make clients such as yourself happy and it is awesome to see that our hard work is recognized and appreciated. Thank you and we are always free for your referrals

monica
monica
0 reviews Whitchurch Stouffville, ON
10/10

Full 3 bedroom house move

The 3 movers that were sent were very professional, accommodating, considerate(especially about my new hardwood floor) and knowledgeable. As well the management staff were also hands on and always reachable. I would definitely recommend them to my family and friends.

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Company Response

Thank you Monica for your great feedback. We at Metropolitan Movers strive to be the best and make moving easy from the second you book with us all the way to the steps of your new home. Thanks again and we are always free for your referrals.

Allen
Allen
0 reviews Vaughan, ON
5/10

Really Disappointed

*Update: Head Office [?] reached out and rectified the situation, and were extremely apologetic for the behaviour of the employees of this franchise [?] or subsection of the company. However, I will only amend my review to 5/10 as a result, and still would not reccomend (0/10) based on the treatment of my friend by local employees and management. It is hard to earn trust in business, and it is easily broken. Taking advantage of someone at the end of a move, overcharging them on an incomplete form, and then having local management refusing to rectify it with the excuse that she signed for the charge, is ludicrious. It should never have taken a public review and a head office to rectify this**

***Original Review and Experience***

I used this company two years ago for a move from Toronto to London, and had a fantastic experience. Both men worked incredibly hard, and the entire move (with traffic and a break) was complete in six hours.

Thus, when a friend was doing a move from Toronto to Guelph, I gave an enthusiastic recommendation, and now I feel like an absolute fool. I was present for this move also, as I came to help my friends. I don't know what has happened in the two years to this company. The guys were friendly enough, and they got the job done. Thats where the positives end however.

They spent a LOT of time on their phones during the loading of the truck. To the point that, during one instance the mover was carrying the mattress while on the phone. There were also numerous instances, when we came downstairs, carrying boxes ourselves, to find them on the phone in the courtyard or in the truck. While it likely didn't delay the move more than a half hour, and the odd phone call is understandable, it just seems unprofessional. Two years ago, my movers took the odd phone call also, but nowhere near to this frequency, or while moving my belongings. They excused themselves, and were back quickly, with an apology.

The larger problem came when we arrived and unloaded in Guelph. This was complete in about an hour, into a two story house, with the two movers, and four people helping. They weren't on their phones, so it went much quicker (plus the extra family member we had on the other end). By 2:30, I looked at my watch, and we began loading the remaining boxes into the garage. The move was complete at 2:54 PM. We began at 8:56 AM. I wanted to keep it to six hours, like my move.

Eager to get back, the movers placed a form in front of my now exhausted friend, for a $1200 total, explaining it was for six hours, three flights of stairs, and a freezer and small dishwasher (which we carried out and in on both ends). She signed and paid. Nothing seemed unusual to her. Upon further inspection upon their departure, we discovered that she had been overcharged and the form wasn't complete. It didn't look like mine from two years ago. In fairness, she was unfamiliar with the form, and didn't realize the movers had left the hourly portion blank. It was later filled in, upon their return for eight hours (according to her conversations with the company). Now, I personally clocked it. We began at 8:56 AM and ended at 2:54 PM; that is not eight hours (and the company's agreement specifically said they did not charge for the drive back).

To do the math, that is $130 for her truck rental, $109x6 for labour, $45x3 for stairs, and $45x2 for appliances. That is $1140.17 after tax. Her bill was $1274, and her credit card was charged $1284.81, to add insult to injury. So not only did they not bill her correctly, but they then charged her credit card for more than the bill. Apparently this $10 error will be rectified. Nor would eight hours, equal $1284 - so those supposed hours were added to the form arbitrarily after.

Her conversations with the company have been fruitless, and down right rude, from what I have been told. Essentially, they are saying it is her fault that she signed for the amount, on an incomplete form. After a long day, and unfamiliarity with the form, it seems despicable to blame the client for being taken advantage of.

I am thoroughly embarrassed, because I am the one who recommended the company based on my amazing experience two years ago. I have since called two contacts moving soon (one doctors office), to advise them not to take my original recommendation for a move.

Word of mouth is key in business; I recommended you to a friend, and you treated her terribly, and you made me look like a fool. I have since been apologizing profusely for your behaviour. I move again in two years, and I will not be using you either. So for the sake of making an extra $100+ off my friends naiveté, your workers have cost you three moving contracts thus far. Congrats.

Review has 1 previous version
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Company Response

Thank you for taking the time to update your complaint. On behalf of our whole team at Metropolitan movers we apologize for your experience. We all work hard and strive to achieve customer satisfaction. All matters mentioned have been taken care of, therefore we do hope that you do consider us again for your or your friends next move and we will go far and beyond to accommodate you. Thanks again, best regards, Metropolitan Mover Family

Eva
Eva
0 reviews Vaughan, ON
10/10

Move to a new house

Moved out on Sunday. Great guys, showed up on time and were very professional. Would definetly recommend to all my friends and family.

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Company Response

Hi Eva, thank you so much for your review, hope that you enjoy your new beautiful home and we are always free for your referrals.

bzak04
bzak04
0 reviews Vaughan, ON
10/10

Moving to new house

Just wanted to Thank you to the whole team! They did a great job. The movers were professional, fast and helpful. The team with the track came on time. The office were caring, polite and professional. I am really impressed and I would wish to recommend Metropolitan Movers moving company.

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Company Response

We are incredibly grateful that you took the time out to leave us a review. Our whole team values customer satisfaction and makes it a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Metropolitan Movers

Whatever your requirements for a moving job, you can find what you need through the professional services available at Metropolitan Movers. Contact us today to schedule your appointment.

CATEGORIES
Moving & Storage
SERVICES
Home Moving- Local Moving/Long Distance Moving/Packing Services/Piano Moving/Deliveries/Moving Seniors/ Business Moving-Workstation Based Moving/Deliveries/Freight Service
STYLES
Established and widely known , Metropolitan movers has been growing and evolving for the past decade; We pride ourselves with exquisite Customer service, honest approach and Trained movers.
SPECIALITIES
Here at Metropolitan Movers, we specialize in cost-effective and reliable moving services for both commercial and residential clients. We have years of experience and pride ourselves in the customer service that we provide at all times.
WEBSITE
https://www.metropolitanmovers.ca/
YEAR ESTABLISHED
2010
LICENSES
Canadian Association of Movers
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
3 Hours
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Customer satisfaction is Guaranteed
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.